RawPix respects its users' privacy and complies with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its regulations. This policy explains what data we collect, why, who we share it with, and your rights over it. The data controller: RAWPIX Establishment, Unified National Number of the commercial registration: 7023365419.

Data we collect

From clients

• Name, mobile number, email and client type (individual or business).
• For businesses: business name, VAT number and national address, for issuing tax invoices.
• Order details: event type, date, time, location and notes.
• The content of chats with the provider inside the platform.

From providers

• Business and owner details, commercial registration or freelance certificate, national address, VAT certificate, and bank account certificate.
• The work samples, services and prices they display.

Technical data

• Device type, browser, network address and usage logs, and the cookies needed to run the platform.
• Location only if you allow it, to show providers near you.

Card data

RawPix never stores card numbers or security codes on its servers. Payment is processed entirely through our licensed payment processing partner (Network International) in line with the global payment card data security standard. If you choose to save a payment method for future orders, the payment provider keeps it as an encrypted token that does not reveal the card data, and you can delete it at any time from your profile.

Why we use your data

• Fulfilling the booking and connecting you with the right provider in your area.
• Processing payments and refunds, and issuing invoices and credit notes.
• Verifying providers' identity and businesses through official sources.
• Sending booking notifications by email and in the app, and only necessary messages via WhatsApp Business.
• Handling complaints and disputes and keeping the related evidence.
• Complying with the law and protecting the platform from fraud.
• Marketing messages only with your consent, which you can stop at any time.

Who we share your data with

We do not sell or rent your data to anyone, and we share only the minimum necessary with:

The provider does not see your payment data, nor your data after the booking ends except what is needed to follow it up.

Photos and recorded materials

Recorded materials are delivered directly from the provider to the client. The provider may not publish any photo or clip of your work in their portfolio, on the platform or elsewhere without your explicit consent, under the Copyright Law. Women-only event content is treated with complete privacy and delivered directly to the booking holder. The event host's consent to filming includes their responsibility to inform attendees.

Data retention

• Account data: for as long as the account is active, and deleted or anonymized on a deletion request unless the law requires keeping it.
• Invoices and financial records: for the period required by zakat and tax laws.
• Chats: kept read-only for two months after the booking ends and then deleted, except chats linked to a complaint or dispute, which are kept until the dispute is finally closed and related legal periods have expired.

Where data is stored

Data is stored on the servers of the hosting provider Hostinger in Mumbai, Republic of India, with technical and contractual protection safeguards, and only the data needed to run the platform is transferred. Any transfer of data outside the Kingdom follows the approved rules for transferring personal data outside the Kingdom.

Data protection

We use encryption in transit, limited team access on a need-to-know basis, and review our protection procedures periodically. If any breach affects your data, we notify you and the competent authority within the legal time limits.

Your rights

• To know how your data is collected and processed.
• To access your data and obtain a copy of it.
• To correct or update your data.
• To request deletion of your data when it is no longer needed, unless the law requires keeping it.
• To withdraw your consent to marketing messages at any time.

We respond to your request within 30 days. You may file a complaint with the Saudi Data and AI Authority if you believe your data was processed contrary to the law.

Minors

Registration and booking are available to those aged 18 and over, and booking photography for children's events is done through the guardian and at their responsibility.

Policy updates

We may update this policy, publish the last update date at the top of the page, and notify you of any material change by email or in the app.

Contact

For any privacy inquiry or to exercise your rights:

Email: info@rawpix.net

Mobile: 0533222088