Version 2 · 9 October 2026 · Draft for legal review

Consent form

Shown to the client once, at their first booking, before payment. The full terms are in a box below the summary, with the three checkboxes outside it. The “Sign and complete the booking” button stays locked until all three boxes are ticked. It is shown again only if the terms change materially.

• I have read and agree to all the Client Terms, and I understand that the service contract is directly between me and the provider.
• I have read the Cancellation & Refund Policy and the objection period, and I understand that payment comes after the provider approves.
• I agree to the Privacy Policy and to the processing of my data to fulfil my bookings.

Signature: automatic, in the account holder's name · date · terms version.

The consent is stored with the terms version number, date, time and device used in the client's record, and a signed copy is emailed to them.

Preamble

These terms govern the relationship between RAWPIX Establishment, Unified National Number 7023365419, Kingdom of Saudi Arabia (“RawPix”), and anyone who uses the platform to request a service (“the Client”). They are binding from the moment of consent.

Article 1: Definitions

1. Platform: the RawPix website and apps.
2. Provider: the business or freelance-certificate holder verified on the platform, including their team.
3. Booking: a service request with a date, location, duration and delivery date, confirmed when the provider accepts and the amount is charged.
4. Invoice: the invoice issued through the platform; it is the only reference for what the booking includes.
5. Arrival time: the time set in the order for the team to arrive; the service duration starts from it.
6. Preferences: what you choose in the order regarding the team's dress and execution requirements.
7. Chat room: the communication channel inside the platform, opened automatically when the booking is confirmed.
8. Objection period: fifteen days starting from the event date.
9. Competent authority: the judicial authorities in the Kingdom, the Taradhi platform, or any approved conciliation body.

Article 2: The role of RawPix

1. RawPix is a technology platform that connects you with the provider. The service contract is directly between you and them, and they are responsible for its execution, quality and delivery.
2. RawPix is not a party to the service contract, nor a guarantor or surety for the provider.
3. RawPix collects the amount on the provider's behalf and holds it during the objection period; it is not released while you object except under Article 23.
4. RawPix's verification of the provider's legal documents does not guarantee their style or quality.

Account, order and payment

Article 3: Eligibility and account

1. You must be 18 or older and legally able to contract.
2. Browsing is available without an account; registration happens at the first booking.
3. You choose your account type: individual or business.
4. A business provides its VAT number and national address before its first invoice.
5. You are responsible for the accuracy of your data, the confidentiality of your sign-in, and everything done through your account.

Article 4: Order details

1. In the order you set: the event type, date, arrival time, location, preferences, notes and delivery date.
2. You are responsible for the accuracy of these details; any omission is borne by whoever entered it.
3. You may book on behalf of someone else, and the account holder remains responsible.

Article 5: Prices

1. The displayed price is final and includes all fees; the total appears before payment.
2. No provider may request any amount outside the invoice, and any such request must be reported immediately.
3. An offer's content is fixed, and anything you add on top is charged at its displayed price.

Article 6: Payment

1. Sending an order requires no payment. When the provider approves, the slot is temporarily held for you and you complete payment within two hours; hours from 1 AM to 10 AM do not count, and the deadline never extends past the event.
2. When payment succeeds, the booking is confirmed, the invoice is issued and the chat room opens, based on the payment gateway's notification.
3. If the payment deadline ends without payment, the order is cancelled automatically with no fees and the slot becomes available again.
4. Saving a payment method is optional and only happens with your consent; RawPix does not store card numbers.

Booking

Article 7: Provider response time

1. The provider responds to your order within two hours; hours from 1 AM to 10 AM do not count, the deadline never extends past the event, and it is shown to you when you send the order. If the deadline ends without a reply, our customer service team follows up on your order.
2. Some providers have auto-accept enabled, so your order with them moves straight to payment.
3. Events less than 24 hours away are ordered through customer service.

Article 8: Decline and alternatives

1. If the provider declines or the time runs out, the platform offers you providers at the same price for the same order.
2. RawPix may help you find an alternative; this is a courtesy, not an obligation or guarantee.

Article 9: Changing a booking

1. Any change to the date, location, scope or delivery date must be recorded in the chat room; otherwise it is not valid.
2. Changing the date is subject to the provider's agreement and availability; if not possible, it is treated as a cancellation based on when you requested the change.
3. Any addition to the booking is requested and paid through the platform and added to the invoice.

Event day

Article 10: Location and permits

1. You must prepare the shooting location and obtain any venue or event permit, if required.
2. Permits for equipment and shooting type, such as drones, are the provider's responsibility.
3. You must inform the provider in advance of any restrictions on the location or attendance.

Article 11: Team needs

1. You provide the team with: access to the location at the arrival time, power for equipment, a safe place for it, and parking.
2. For coverage longer than six hours, you provide a meal, water and a rest area.
3. A lack of basic needs that prevents the work is treated under Article 14.

Article 12: Late event start

1. The service duration counts from the arrival time, even if the event starts late.
2. The team's waiting time is part of the paid duration, and time is extended only by requesting overtime.

Article 13: Overtime

1. Overtime is requested through the platform and paid before it starts, at the provider's displayed hourly rate.
2. The provider is not obliged to accept if they have another booking.
3. Any overtime paid outside the platform is not covered by the booking or its records.

Article 14: Preventing the team from working

If the team arrives on time and the work cannot be done because of you — for example the venue is closed or the event is cancelled without notice — it is treated as a cancellation with less than 12 hours left.

Article 15: Conduct towards the team

1. You and your guests must respect the team and their safety.
2. The team may withdraw in case of documented abuse or danger, and any dispute about what is owed afterwards is handled under Article 24.

Article 16: Attendees and children

1. Your consent to the shoot is sufficient, and you are responsible for informing your guests.
2. Photographing children and minors is done with their guardians' consent and at your responsibility.

Delivery

Article 17: Delivery date

1. You choose the delivery date that suits you when ordering, within the range the provider sets for each service.
2. The provider's acceptance is a commitment to your date and is recorded in the invoice.
3. The date may only change by your mutual agreement in the chat room.
4. You track your booking status from within it: arrived, finished, delivered.

Article 18: Keeping your copy

1. You are responsible for keeping your copy of the materials after receiving them.
2. The provider keeps a backup for 30 days after delivery and then deletes it; women-only event materials are deleted immediately on delivery.
3. RawPix is not liable for loss of materials at any time.

Cancellation and refund

Article 19: Client cancellation

1. Cancelling before payment is always free, because no amount has been charged.
2. After payment, deductions depend on the time left before the appointment:

1. Wedding bookings: cancelling after payment and more than 24 hours ahead also deducts a 25% deposit for the provider, because they reserved the day for you.
2. A regular cancellation does not give you the right to review the provider.

Article 20: Provider cancellation and no-show

1. If the provider cancels after the booking is confirmed, you get a full refund automatically.
2. If the provider does not arrive within one hour of the arrival time, report it from the booking and you get a full refund automatically, unless the provider proves attendance with platform records within 48 hours.
3. You may review the provider in both cases.

Article 21: Force majeure

If the event cannot take place because of documented force majeure beyond both parties' control, you are refunded including the wedding deposit, and gateway fees are split equally between you and RawPix.

Article 22: How refunds work

1. Refunds go to the same payment method; the time to appear depends on your bank.
2. Each refund is issued a credit note for the refunded amount, linked to the original invoice.

Objection, dispute and invoice

Article 23: Objection

1. You may object from within the booking during the objection period, stating the reason and evidence.
2. If you do not object within the period, the work is deemed accepted and the amount is released to the provider.
3. When you object, only the disputed part is held, and you may negotiate amicably with the provider within 30 days.
4. The held amount is released by a written agreement between you in the chat room, or by an enforceable decision from the competent authority.
5. If you do not refer the matter to the competent authority within 30 days of your objection, the amount is released to the provider.
6. Inquiries not related to a booking are raised through the general contact channel.

Article 24: Disputes with the provider

1. Any dispute about execution, quality or delivery is directly between you and the provider. RawPix is not a party, not an arbitrator, and not obliged to decide it.
2. It is recommended to take it to the Taradhi platform before going to court.
3. On your request, or the competent authority's, RawPix provides an extract of the booking records: the invoice, chat, statuses and timings.
4. Each party appoints its own representative at its own cost, and the party ruled against bears legal fees and expenses to the extent decided by the competent authority.

Article 25: Booking boundaries

1. The booking covers only what is recorded in the invoice and the chat room.
2. Any service or amount paid outside the platform is not covered by the booking or its records, and the original invoice stays as it is.
3. Making the whole arrangement with the provider outside the platform after meeting through it suspends the violating party's account, and permanently on repetition.

Article 26: Invoice

1. The invoice is issued automatically when payment succeeds, and you find it on the My Bookings page.
2. An invoice is never cancelled once issued; any refund is issued a credit note.

Photos, privacy and reviews

Article 27: Photos and copyright

1. You receive the materials for your own use under the Kingdom's Copyright Law.
2. The provider may not publish any material from your work without your explicit consent through the platform, and you may withdraw consent at any time.
3. The materials may not be used in a way that harms the provider or attributes them to someone else.

Article 28: Women-only events

Women-only event content is produced by a verified female team, delivered directly to the booking holder, and never published.

Article 29: Personal data

Your data is processed under the Privacy Policy and the Personal Data Protection Law, and the provider sees only what is needed to fulfil your booking.

Article 30: Reviews

1. Reviewing is optional, and is your right after the booking is completed or cancelled because of the provider.
2. Reviews must be honest and free of abuse; RawPix may remove abusive, misleading or unrelated reviews.

Article 31: Acceptable use

Using the platform for the following is prohibited:

• Requesting any photography that violates the Kingdom's laws or public decency.
• Fake bookings, multiple accounts, or impersonation.
• Abusing or harassing any party inside or outside the platform.
• Attempting unauthorized access to the platform or its users' data.

General provisions

Article 32: Release and limitation of liability

1. You release RawPix and its staff from any claim arising from a dispute between you and the provider.
2. RawPix's liability does not exceed the commission collected on the booking in question.
3. RawPix is not liable for any indirect damage, such as lost profit or impact on the event.
4. The above does not cover fraud or gross negligence by RawPix.

Article 33: Notices

Notices are sent by email and in-app, and critical ones via WhatsApp Business; they are deemed received once sent to the registered details.

Article 34: Electronic consent

Ticking the three boxes and signing in the account holder's name is a binding electronic signature under the Kingdom's Electronic Transactions Law.

Article 35: Changes to the terms

RawPix may change the terms, and the last update date is published at the top of the page. A material change requires your consent again, and no change applies to bookings confirmed before it was published.

Article 36: Survival and severability

1. Articles 23 to 29, 32 and 45 survive account closure.
2. The invalidity of any clause does not invalidate the others.

Article 37: Governing law, jurisdiction and language

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of Riyadh have jurisdiction over any dispute between you and RawPix. The Arabic text prevails in case of any difference with its translation.

Comprehensive protection

Article 38: Order of documents

These terms are read together with the Cancellation & Refund Policy, the Privacy Policy and the booking invoice as one unit, and in case of conflict they take precedence in this order.

Article 39: Account and payment security

1. You use a payment method that you own or are authorized to use.
2. You report any unauthorized access to your account within 24 hours of becoming aware of it.

Article 40: Chargebacks

1. You must raise any objection through the platform first before going to the bank.
2. Opening a bank dispute while an objection is open on the platform suspends the account until it ends.
3. An unjustified bank chargeback after the amount is released is a debt on you and suspends your account.

Article 41: Records

1. You agree that RawPix may access chat rooms for quality purposes, to prevent circumvention, and to provide records to the competent authority.
2. Platform records — chats, statuses and timings — are accepted evidence between the parties.

Article 42: Site safety

You are responsible for the event location being safe for the team and its equipment, and for any documented damage your guests cause to the team's equipment.

Article 43: Guest requests

If a guest asks not to be photographed during the event, you inform the team, and the team complies with no effect on the invoice.

Article 44: Claim periods

1. Objections to the work are made within the objection period.
2. Other claims on the booking are made within 90 days of the event date.

Article 45: Indemnity

You indemnify RawPix for everything it bears, including legal fees, if it is drawn into a dispute because of you, an unlawful photography request, a missing venue permit, or incorrect data you entered.

Article 46: Platform availability and no waiver

1. RawPix does not guarantee uninterrupted operation of the platform, and an interruption does not affect your confirmed bookings.
2. RawPix not exercising a right in time is not a waiver of it.

Article 47: Reporting channel

You may confidentially report any violation, abuse or request to pay outside the platform, and RawPix protects your identity.

Contact:

info@rawpix.net

Mobile: 0533222088